Quality Policy
- Embracing knowledge, innovation, and human values within our continuous quality improvement approach,
- Developing technology-intensive, high-quality education, training, research, and application programs,
- Providing innovation and research-oriented added value and contribution to regional and national development within the framework of our R&D focus areas,
- Utilizing institutional human resources and physical assets effectively and efficiently,
- Ensuring the implementation of principles that will carry and reflect institutional values within the framework of the university's mission and vision,
- Identifying, managing, and taking necessary measures against current and potential risks,
- Striving for the continuation of education and training activities at universal standards,
- Ensuring and maximizing the satisfaction of all our stakeholders, particularly our students,
- Supporting education, scientific research, development, and social responsibility projects by integrating quality into the institutional culture through a Total Quality Management philosophy,
- Developing effective strategies for internationalization.
Core Values
A university that is:
- Committed to providing premium quality education, reliable, authentic, and innovative,
- Accountable and taking responsibility for sustainable development and positive change,
- Embracing participation, diversity, and pluralism,
- Productive, research-driven, explorative, and inspiring,
- Respectful to nature and the environment,
- Seeking, expressing, and accounting for the truth with the principle of justice,
- Supporting well-being with a priority on mental health, and dedicated to building a better future for families and society.
Strategic Goals and Objectives
Quality Culture
As Üsküdar University, we build quality in higher education upon the foundations of respect for human values, scientific competence, adherence to ethical principles, and social responsibility. Our quality culture is not merely a process management model; it is an internalized, sustainable, and adopted lifestyle across all units of the institution.
We approach quality with a continuous improvement mindset in the areas of education, research and development, societal contribution, and governance, executing this methodology collaboratively with all our academic and administrative staff. While establishing our quality assurance system, we adopt a data-driven, stakeholder-inclusive structure that fully aligns with the standards of the Turkish Higher Education Quality Council (YÖKAK).
At the heart of our quality culture lies:
- Student and stakeholder orientation,
- Effective internal evaluation and continuous improvement,
- Transparency and accountability,
- Institutional learning and development,
- A socially responsive and ethically grounded approach.
We aim to offer an innovative and sustainable educational environment where scientific research is supported and digital transformation is embraced. Together with all our employees and students, we sustain quality not just as a target, but as a core institutional culture.
Plan-Do-Check-Act (PDCA) Cycle
The PDCA Cycle (Plan – Do – Check – Act) at Üsküdar University is one of the fundamental cornerstones of our quality assurance system. In order to continuously enhance quality throughout the university, all academic and administrative processes operate based on this cycle.
The PDCA Cycle is implemented at Üsküdar University as follows:
Plan (P)
Üsküdar University systematically plans all its academic and administrative processes in line with its strategic goals and mission.
- Objectives are set in the fields of education, research, and societal contribution.
- Planning is conducted by taking the feedback of internal and external stakeholders into consideration.
- Alignment is ensured with the Turkish Higher Education Quality Council (YÖKAK) criteria and the internal quality assurance system.
- The strategic plan, academic calendar, performance indicators, and annual activity plans are formulated during this stage.
Do (D)
The planned activities are put into practice by the respective units.
- Curricular applications, research projects, societal contribution events, and student support services are implemented.
- Student-centered approaches are executed in education and training.
- Processes are carried out in accordance with relevant legislation and quality standards.
- Activities are performed with clearly defined roles tailored to the job descriptions of academic and administrative personnel.
Check (C)
The effectiveness of the implemented activities and their alignment with the objectives are measured and evaluated.
- Tools such as student satisfaction surveys, academic success metrics, and alumni feedback are utilized.
- Internal and external evaluation reports, self-evaluation processes, and internal audit results are analyzed.
- Performance indicators are monitored.
- Regular monitoring is carried out in all units through internal quality assurance commissions.
Act (A)
Necessary corrective and preventive actions are taken based on the findings obtained.
- Action plans are prepared for areas where targets have not been met.
- Educational programs, administrative processes, and services are revised.
- Quality-enhancing activities are introduced, and the re-planning process is initiated.
- Consequently, the cycle safely transitions back to the "Plan" stage.
Stakeholder Engagement and Communication Processes
As Üsküdar University, we place great importance on maintaining effective, transparent, and sustainable communication with our internal and external stakeholders within the scope of our quality assurance system. Stakeholder participation, a fundamental building block of institutional development, is taken into account at every stage of the planning, implementation, evaluation, and improvement processes.
Communication with Internal Stakeholders
- Engagement is ensured with students, academic, and administrative staff through regular meetings, surveys, and feedback mechanisms.
- Internal stakeholder feedback is systematically collected and analyzed via tools such as student satisfaction surveys, academic evaluation forms, and suggestion systems.
- Academic stakeholder participation is maintained through the Senate, Faculty Boards, Quality Commissions, and other governing bodies.
Communication with External Stakeholders
- Meetings, workshops, panels, and joint projects are conducted with alumni, employers, sector representatives, public institutions, and non-governmental organizations.
- Feedback from external stakeholders plays a vital role in updating educational programs and enhancing internship and employment opportunities.
- External stakeholder participation has been institutionalized through entities such as the Board of Trustees, Advisory Boards, and the Alumni Association.
Integration of Stakeholder Feedback into Quality Processes
- Data and feedback obtained from stakeholders are integrated into quality development processes in accordance with the PDCA (Plan – Do – Check – Act) cycle.
- Information sharing and dissemination of results to all stakeholders are carried out regularly in line with the principle of transparency.
- Internal and external evaluation results are published via the official website and various platforms.
Communication Channels
- The official website, student information systems, e-mail, social media, survey platforms, and face-to-face meetings are actively utilized.
- Easily accessible online forms and contact points are available for feedback submission.