Hearing health addressed in all its aspects

The Üsküdar University Health Services Vocational School (VSHS) Audiometry Program organized a 'World Hearing Day Event' within the scope of 'March 3 World Hearing Day'. Audiometrist Aynur Şahin, who was a guest at the online event, addressed the critical role of hearing aid sales and application centers. Şahin emphasized that the process should not be limited to sales, and that correct testing and regular follow-up are essential. Şahin also stated that in a highly competitive sector, friendly service is the most decisive factor in breaking patients' prejudices.

Audiometrist Aynur Şahin was a guest at the event organized within the scope of March 3 World Hearing Day.

The moderation of the program was undertaken by Instructor Elifnur Taşdemir Er, Head of Üsküdar University VSHS Audiometry Program.

Instructor Elifnur Taşdemir Er: “Sound levels exceeding 85 decibels pose a significant threat to hearing health”

Instructor Elifnur Taşdemir Er, Head of Üsküdar University VSHS Audiometry Program, made a presentation titled “The Effect of Noise on Hearing.”

Er, addressing the negative effects of high-intensity noise, said; “In our modern and dynamic world, noise pollution has become a phenomenon with far-reaching consequences, encountered almost everywhere. One of the most significant effects of noise is its detrimental impact on hearing health. Exposure to high-intensity noise can lead to irreversible damage to the auditory system, resulting in hearing loss. It is also a widely known fact that the hearing of individuals working in noisy workplaces is negatively affected by this. Furthermore, the increasing prevalence of loud music in various environments such as concerts, clubs, and personal listening devices is causing concerns about its potential impact on hearing health. Sound levels exceeding 85 decibels can pose a significant threat to hearing health,” she said.

Audiometrist Aynur Şahin: “We are at a very critical point in the protection of hearing health”

Audiometrist Aynur Şahin, within the scope of the event, delivered her presentation titled “The Role of Hearing Aid Sales and Application Centers in the Protection of Hearing Health and the Importance of Friendly Service.”

Audiometrist Aynur Şahin, emphasizing the need for regular patient follow-up, said; “In the protection of hearing health, we are actually at a very critical point. Our main duty is not only to sell devices but also to identify the hearing problems a patient experiences in daily life with correct tests and to properly apply the most suitable device for them. As a center, we must provide all solutions, from device repair to maintenance. Because for a patient who starts using a hearing aid, the process does not end with purchase. We are obligated to continuously and regularly follow up with that patient throughout the period of use,” she stated.

“Companies offering friendly service create the biggest difference”

Şahin, addressing the competition in the sector and the importance of making a difference, said; “There are many sales and application centers in the sector; competition is truly intense. Moreover, rental, personnel, and general operating costs are increasing every day. Under these circumstances, we see that many businesses neglect that small but vital point: friendly service. However, in our opinion, the biggest difference is created by companies offering friendly service, and we believe that those who do not create this difference will have a short lifespan. For high earning success, it is essential that the service begins with a smile from the moment one enters that door and ends with a smile again,” she stated.

“People experiencing hearing loss can have prejudices”

Şahin, stating that a bridge of trust should be formed between the patient and the audiometrist, said; “An audiometrist's friendly demeanor incredibly facilitates the patient's connection with both us and the company. People experiencing hearing loss can sometimes have serious fears or prejudices. If we can provide that sincerity, the patient can express their problems and fears to us much more openly. This is actually the most important human and technical aspect of our profession. Being friendly turns both our and the patient's energy positive, strengthens our relationships, and ultimately makes you an institution with strong recommended references,” she said.

The event concluded after participants' questions were answered.