A courtesy visit to Üsküdar University for Turkish Airlines 'Children's toy sets' consultancy...

DOI : https://doi.org/10.32739/uha.id.44133

Turkish Airlines Catering and In-Flight Products Head and accompanying executives visited Üsküdar University. The delegation led by Seyyid Mahmut Nebati met with President of Üsküdar University Prof. Nevzat Tarhan and Head of Child Development Department Prof. Nurper Ülküer. The Turkish Airlines delegation examined the new toy sets prepared for child passengers under the scientific consultancy of Üsküdar University Child Development Department. Nebati thanked Prof. Nevzat Tarhan, Prof. Nurper Ülküer and their team for their support in this process. Emphasizing that Turkish Airlines is the company that flies to the most destinations in aviation all over the world, Nebati said that it gives them pride and confidence to proceed under the guidance of experts in their fields on special and sensitive issues such as children.

Head of Catering and In-Flight Products Mr. Nebati expressed that "It gives us pride and confidence to proceed under the guidance of experts for toy sets to be served for our child passengers."

At the meeting held at the Senate Hall of Üsküdar University Main Campus, Turkish Airlines' projects involving children were introduced and what can be done within the scope of the project was discussed.

They focused on what can be done for child passengers, how to increase children's satisfaction, ensure their development and make flight times more qualified and beneficial. Toy sets prepared for children were examined Those who attended the visit are as follows: President of Üsküdar University Psychiatrist Prof. Nevzat Tarhan, Üsküdar University Faculty of Health Sciences Child Development Department Head Prof. Nurper Ülküer, Child Development Department Asst. Prof. Demet Gülaldı, Department of Child Development Instructor Neşe Şekerci, Head of Turkish Airlines Catering and In-Flight Products Seyyid Mahmut Nebati, In-Flight Products Manager Neşe Ay, In-Flight Product Development and Design Chief Nisa Hazal Dilek, In-Flight Product Planning Chief Seray Yerlioğlu, In-Flight Products Manager Assistant Elif Yıldız and Üsküdar University Media PR Unit Manager Şaban Özdemir.

Seyyid Mahmut Nebati: "Our main goal is to provide our passengers with a pleasant experience beyond their expectations at every stage of their travels"

Head of Turkish Airlines Catering and In-Flight Products Seyyid Mahmut Nebati stated that Turkish Airlines is the company that flies to the most destinations in aviation. Nebati said that "We fly all over the world. The company that flies to the most destinations in aviation is Turkish Airlines. Our main goal is to combine our innovative steps with customer satisfaction on the way from A to B and to ensure that our passengers travel beyond their expectations. Our main goal is to do whatever is necessary for our passengers to complete their journey in a way that they will be most satisfied with and prefer us again, without making them feel that trip. A passenger boarding the plane pays attention to the products and services we offer to our passengers, such as the Planet in-flight entertainment platform, which includes thousands of contents such as food, beverages, sleeping sets, travel sets, movies, music, and the Internet. Especially for our child passengers, toys are one of our prominent products in this sense. When you give a toy to a child, you do not just give it to them, in fact, their parents also observe. It gives us both pride and confidence to say that we are moving forward under the guidance of experts in such a special project. I would like to thank Üsküdar University under the leadership of President of Üsküdar University Prof. Nevzat Tarhan, who did not refrain to support on a voluntary basis in this process, and Üsküdar University under the direction of Head of the Department of Child Development Prof. Nurper Ülküer for their scientific contributions to us in the toy selection and planning process."

President of Üsküdar University, Psychiatrist Prof. Nevzat Tarhan, who examined materials such as books and toys prepared by Turkish Airlines for children during the flight, expressed his satisfaction with the cooperation and visit.

Prof. Nevzat Tarhan: "In our culture, gifting is the language of love..."

Emphasizing that everything is digitalized with the point where science has reached now, Tarhan emphasized that the project can be digitized. Tarhan stated that "This work must be alive, dynamic and improvable. It should be improvable according to feedback. Previously, it was said that digital is everything, but now everything is digital at the point where science has come. Therefore, it may be more useful if it is digitized. There are corporate customer loyalty studies. The first of these studies is to feel love and value towards the place where the person receives service. In the second place, there needs to be a sense of confidence about the future. In the third comes the wage he gives. In our culture, gifting is the language of love. It comes as a surprise to them that we have an open hand because it is not in Western culture. That's why people feel valued, love is about feeling valued. I congratulate you for thinking of this."